Help/FAQs

Questions

• What are your hours of operation?
• Can my fruit gift be delivered the same day I place the order?
• Do you deliver outside of the United States?
• How do I know that my order was received and will be delivered?
• What if the recipient is not at home when the gift is delivered?
• Do you deliver to hospitals and funeral homes?
• How can I ensure my gift will be delivered on a specific date?
• What if I do not want to input my credit card number through the Internet to place an order?
• What else do I need to know about placing my order online?
• Do you guarantee my order?
• Will my gift look exactly like the one in the photo?
• Will I have to pay sales tax on my order?
• Are there any additional fees or charges?
• What forms of payment do you accept?
• Additional Shipping Info

Answers

What are your hours of operation?

You may order online or by phone 24 hours a day, 7 days a week. For customer service questions we are available Monday through Friday 6:00 AM to 4:00 PM Pacific Time. We are closed on Saturdays, Sundays, New Years Day, 4th of July, Labor Day, Thanksgiving, and Christmas day.

↑ Back to Top

Can my fruit gift be delivered the same day I place the order?

Yes. Fruit baskets ordered within the continental US and Canada can be delivered same day if received by 1:00 PM Monday - Friday, 1:00 PM Saturday, and 10:00 AM Sunday, delivery in the recipient's time zone are delivered by 6:00 PM that day. Sunday delivery is available in most areas if the order is placed before 10:00 AM in the recipient's time zone. If we are unable to process your order for Sunday delivery we will contact you by phone and e-mail to arrange for an alternate delivery date. Orders received after 1:00 PM Monday - Friday, 1:00 PM Saturday, and 10:00 AM Sunday in the recipient's time zone will be delivered the next day. In some locations we may need 24 hours for delivery. Call to verify delivery information in your specific area. There are no deliveries on Holidays for Fruit Baskets.

↑ Back to Top

Do you deliver outside of the United States?

Yes, in most cases we are able to fill international orders. Call our 800 number for international delivery information. There will be an additional charge for international orders. Make sure to supply complete delivery information including full name, street address, city, county, province, country, postal code, and telephone number. We cannot fill international fruit basket orders.

↑ Back to Top

How do I know that my order was received and will be delivered?

Once you order has been validated, you will receive an e-mail that includes your individual order confirmation number. Please refer to this number and/or your order number when contacting our customer service department about the status of your order. If you do not hear from us after you receive your confirmation, your fruit baskets were delivered on the day specified on your confirmation.

↑ Back to Top

What if the recipient is not at home when the gift is delivered?

We will leave a note on the door and try again later. If our driver determines that it is safe to leave the fruit baskets with a neighbor we will do so. Please review all delivery address information before you submit an order. Incomplete address information or phone numbers may delay delivery. Fruit baskets cannot be delivered to P.O. Boxes, APO addresses, airports and some rural areas.

↑ Back to Top

Do you deliver to hospitals and funeral homes?

Yes. For hospital delivery, please include the recipient's room number and ensure that the recipient is not scheduled for discharge within the window of delivery. For patients in critical care, receipt of fruit baskets may not be allowed - telephone the hospital before ordering to inquire about their policies.

↑ Back to Top

How can I ensure my gift will be delivered on a specific date?

Ground shipping does not ensure delivery on a specific date. It can take up to 7 business days to deliver your gift depending on the destination and time of year (delivery times during the holiday season are typically longer). Please select either Overnight, 2-day, or 3-day shipping in the Shopping Cart to guarantee a specific delivery date.

↑ Back to Top

What if I do not want to input my credit card number through the Internet to place an order?

Our ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although we encourage you to place your order online, you may also call our 800 number and we will take your order over the phone.

↑ Back to Top

What else do I need to know about placing my order online?

Once you have made your gift item choice, you will be required to input delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete - ALL fields must be filled in. If you do not supply complete information or if we encounter a problem with your order we will need to contact you. Please respond to our phone calls and/or e-mails as soon as possible to avoid delivery further delays.

↑ Back to Top

Do you guarantee my order?

Yes. All products ordered are covered by our 100% Satisfaction Guarantee. If you (or your gift recipient) are not completely satisfied with the quality of a delivered product please contact our customer service department immediately. Your complete satisfaction is our goal.

↑ Back to Top

Will my gift look exactly like the one in the photo?

We make every effort to ensure that the fruit featured on our pages is in season and available. In some areas with shorter growing seasons some fruit may not always be available. In rural areas of the United States, and in other countries, particular fruit (such as exotic or tropical varieties) may not be available at any time. We reserve the right to substitute fruit of like value. Because of the popularity of some arrangements, we also reserve the right to substitute pictured decorative containers or baskets.

↑ Back to Top

Will I have to pay sales tax on my order?

Some states require that we collect sales tax, generally on the full amount of the order including delivery. If this is the case, the correct amount will be calculated automatically and show up on your total in the checkout area of our site.

↑ Back to Top

Are there any additional fees or charges?

Hand-delivered fruit basket prices include a service charge fee which is the same as a delivery fee. The fees or charges vary depending on the gift. Please choose your delivery location on the product detail page and the following step will reveal the correct service charge.

↑ Back to Top

What forms of payment do you accept?

We accept most major credit cards, including American Express, Diners Club, Discover, MasterCard, and Visa. All payments must be in U.S. funds. Prices may vary based on location and availability.

↑ Back to Top

Additional Shipping Info

We have a variety of shipping methods ranging from Standard Ground Delivery to Standard Overnight Delivery. Our gifts are shipped via FedEx and UPS.

Shipping amount is based on flat rate shipping.

We offer same day shipping Mon-Fri, cutoff is 2pm PST. During holidays cutoff times are extended, please add an item to your cart for up to date shipping information.

Note that most of our products cannot be "bundled" for shipping.

Please be sure to upgrade your shipping methods if you have any delivery time constraints.

If you would like to return a gift received please contact our customer service department within 14 days of delivery to discuss your options.

↑ Back to Top